Contact Us
We are an independent marketing website, not the Horsewood manufacturer.
Orders, shipping, refunds
Contact the official store, not us. Anything relating to an order you have placed is handled by official Horsewood customer support. Their details are on your order confirmation email.
About this website
Website enquiries: support@horsewwood.com
Response time: within two business days.
Please note: we cannot look up, modify or refund orders from this address.
What we cannot help with
We cannot confirm the exact current guarantee terms on your behalf. Given the reported discrepancy between marketing language and the official returns policy, please verify directly with official support before ordering.