Refund Policy
Horsewood is reported to carry a 60-day money-back guarantee from the date of purchase.
A discrepancy worth knowing about
Confirm before you order. Third-party 2026 reporting has flagged a possible inconsistency between the landing page's guarantee language, which can suggest empty bottles qualify for a refund, and the brand's official returns page, which may require unused product to be returned in original condition. We recommend verifying the current, exact terms directly on the official order page before you buy, especially for a multi-bottle order.
What to confirm before ordering
Specifics worth getting in writing: whether the 60-day clock starts at purchase or delivery, whether bottles need to be returned opened or unopened, who covers return shipping, and how long refund processing takes.
How to request a refund
Contact the official store directly with your order number, within the guarantee window, for return instructions.